VONROC

VONROC is one of the fastest growing E-Commerce companies in the Netherlands and was one of the first in the industry to adopt a Direct to Consumer approach. In a disruptive way, VONROC delivers attractive and affordable products for the DIY, home and garden enthusiast internationally. Since the establishment of VONROC 2017, sales have quickly expanded from the Netherlands to now more than 15 countries worldwide. From our offices in Zwolle and Shanghai, VONROC works with more than 14 different nationalities. Ambition is high and we were recently nominated for the CrossBorder E-Commerce Top 30.

Our slogan is "Build Your Future" and this is reflected not only in our products, but actually in everything we do; the way we package, how we handle returns and warranties and through our own foundation: ROC YOUR PLANET. Roc Your Planet supports environmental projects in all the countries where we operate.

You have the option of returning products for FREE within 30 days of your order.

If you wish to return a product, you can request a RETURNS INSTRUCTION from our customer service.
You can reach our customer service via the e-mail address and telephone number below.
Using this return instruction (shipping label or reply number) you can return the package to us free of charge.

IMPORTANT TO KNOW:
- Products from us cannot be returned to Obelink (not even in one of the shops).
- Products can be returned with all delivered accessories, if reasonably possible in their original state and packaging. If you have used the product too much to judge, we may charge a depreciation for that. That amount will be reduced from the amount you still receive in return. Products with broken seals cannot be returned (e.g. games, batteries and hygiene-sensitive products).
- If a product is damaged or defective, please notify us immediately so that we can work with you to find a solution.
- When returning an order, do not forget to include the packing slip and/or a return form (otherwise your return cannot be processed).
- Always ask for and keep the proof of delivery in case the parcel accidentally goes missing.
- Once we have received the product in good condition, you will receive a confirmation of this by e-mail from Obelink.
- The refund (if applicable) will be arranged by Obelink.