teleropa

Since 1994, teleropa is selling high quality consumer electronics goods straight from the core of the Vulkaneifel region. Being located close to regional CE manufacturers, teleropa is the perfect link between end consumers and high quality products from brands like TechniSat, TELESTAR, IMPERIAL and other well-known companies and brands. Besides its own e-commerce channel, teleropa successfully uses other platforms, such as e.g. Amazon, Otto or ebay, to distribute its product portfolio to address a wider market.

- Training company and member of the Chamber of Commerce and Industry (IHK) Trier: teleropa is a recognized training facility for several careers, e.g. digital management, office communication, e-Commerce, information technology clerk.
- Inclusion of people with physical or mental disabilities, close cooperation with local nursing service providers and sheltered workshops.
- teleropa takes environmental responsibility: We preserve our environment and use all natural resources sparingly.
--> We avoid plastics if possible
--> We use paper tape instead of plastic tape
--> We only use sustainable upholstery material

Instructions on cancellation

Consumers have a 14 days right to cancel.

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (teleropa GmbH, Am Weiher 14, 56766 Ulmen, Deutschland, [email protected], Phone: +49 (0)6592-984870) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or teleropa Servicecenter (Am Weiher 14, 56766 Ulmen, Deutschland), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is 40 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:

Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us.)

— To teleropa GmbH, Am Weiher 14, 56766 Ulmen, Deutschland, [email protected]

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

(*) Delete as appropriate